INTELLIGENT INSURANCE FOR GRADUATE PROFESSIONALS

All New SOS Emergency Assistance Services will be provided by Independent Broker Lifestyle Solutions (IBLS)

  • Road Assistance
  • Home Assistance
  • Home-drive assistance
  • Medical Assistance

We have increased the value to your clients and have provided you with the differences that you will see in the updated Policy Wording

Road Assistance benefit increased in distance from 50km to 100km

Previous

New

  • Mechanical and Electrical Breakdown
  • Towing services are provided to the nearest place of repair or safe keeping An additional tow-in will be provided in the event that the most appropriate place is not open at time of incident.
  • Call-out and 1st hour labour, limited to a 50km round trip
  • Call-out and 1st hour labour, limited to 100km round trip
  • Jump-start service
  • We will despatch a service provider to jump-start your vehicle; The vehicle will be towed if it cannot be started.
  • Call-out limited to 50km round trip
  • Call-out only limited to 100km round trip
  • Keys locked in the vehicle
  • We will despatch an appropriate service provider to unlock your vehicle.
  • Call-out and 1st hour labour, limited to 50km round trip
  • Call-out and 1st hour labour, limited to 100km round trip
  • Tyre change services
  • If you do not have a spare tyre or the required equipment, we will arrange towing services for the member’s account.
  • Call-out limited to 50km round trip
  • Call-out only limited to 100km round trip
  • Running out of fuel
  • We will deliver fuel in the event of the vehicle running out of fuel; Fuel assistance at non-roadside locations will be rendered on condition that the cost is for the member’s account.
  • Call-out limited to 50km round trip
  • Call-out only limited to 100km round trip

Road Assistance benefit increased in rand value from R500 to R1500

Previous

New

  • Jump-start service. Accommodation for 1 night; Arrangement of a taxi service
  • The vehicle will be towed if it cannot be started and the tow-in cost is limited to.
  • 500
  • 1500
  • Keys locked in the vehicle
  • Your vehicle will be towed if it cannot be started and the towing cost is limited to; if the vehicle operates on a smart key, it will be towed and the cost limited; If the vehicle is involved in a hijacking/attempted hijacking or stolen we will provide the services of a locksmith, if necessary, limited; If keys are lost or stolen, we will assist you but the costs are for the member’s account.
  • 500
  • 1500
  • Tyre change services
  • Your vehicle will be towed if it cannot be started and the towing cost is limited to; if the vehicle operates on a smart key, it will be towed and the cost limited; If the vehicle is involved in a hijacking/attempted hijacking or stolen we will provide the services of a locksmith, if necessary, limited; If keys are lost or stolen, we will assist you but the costs are for the member’s account.
  • 500
  • 1500
  • Additional Assistance – if an emergency occurs more than 100km from home
  • We will despatch a service provider to change a flat tyre at bothroadside and non-roadside locations; limitedproduced); 4.4 Cost of repatriation (towing or transportation) of vehicle after repair.
  • 500
  • 1500

Home Assistance

Benefit Limit

  • Plumbing and Electrical Damage or Breakdown
  • We will provide you with 24hour electrical and plumbing assistence in the event of an emergency.
  • Call-Out only limited to a 100km round trip
  • Essential Appliance Damage or Breakdown
  • We will provide you with 24hour assistence for any breakdown or damage to the following below:
  • Fridges
  • Freezers
  • Washing Machines
  • Stoves
  • Call-out only limited to 100km round trip
  • Loss of or Damage to Fixed Glass
  • We will provide you with 24hour assistence for replace or repair fixed glass
  • Call-out only limited to 100km round trip

Medical Assistance

Benefit Description

Benefit Limitation

24-hour emergency advice and assistance centre
Unlimited
Immediate dispatch of emergency medical services to provide life-saving assistance
Included
Emergency transportation by air or road ambulance
Up to R20 000, limited to one incident per renewal period
Following an incident, children are transported to a place of safety
Reasonable cost
Access to non-emergency medical transportation for the member’s cost
Referral only
Arrangements for compassionate visit by a family member
Up to R500
Referrals to doctors and other medical facilities
Referral only
The relaying of information to a family member or acquaintance
Unlimited
Telephonic trauma counselling
Unlimited
Repatriation to an appropriate facility in area of residence
Up to R10 000

Home Drive Assistance

Pick Me Up

Benefit Limitation

The member contacts the Home Drive Assistance team and a vehicle is dispatched with twodrivers to take the member home in their own vehicle.
All drivers are in possession of public drivers’ permits and carry mobile phones.
Should a member require additional trips Home Drive Assistance will facilitate the booking for the member’s account at discounted rates.
Up to four passengers can be transported to the same point at no additional cost.

The benefit provides six trips annually which include a 50km round-trip distance per incident(calculated from strategically placed depots to client pickup point and to the drop-off destination).

Drive me home

Benefit Limitation

If you require a driver’s assistance to get you from point A to point B in one of Home Drive’s vehicles, our professional team of standby drivers will be at your service. Whether you’re running between meetings, need an airport transfer, your car has been booked in for a service and you need to be collected from the dealership or if your child needs to be collected from school, you can rely on Home Drive for assistance. Pre booking are highly preferred.

Any additional kilometers travelled will be charged at R9.00 per km.

The benefit provides six trips annually which include a 50km round-trip distance per incident(calculated from strategically placed depots to client pickup point and to the drop-off destination).